Returns & Refunds
Last updated [DATE]
Everything we sell is made by hand, so small variations in colour, weave and finish are part of the piece, not a fault. If something is not right, we would rather hear from you than have you keep something you do not love.
The short version
- You have 30 days from delivery to return an unworn piece for a refund or exchange.
- Made-to-order and custom pieces are final sale, because they are made specifically for you.
- Canadian returns get a prepaid label from us. International return postage is paid by you.
- Faulty or wrongly-sent items are always our cost, wherever you are.
What can be returned
Pieces must be unworn and unused, in their original condition, with any tags and packaging included. We cannot accept items that show signs of wear, damage, alteration, perfume or smoke.
For hygiene reasons, waist beads, ankle bracelets and other body jewellery cannot be returned once they have been worn or their packaging opened, unless the item is faulty.
What cannot be returned
- Made-to-order, custom-colour and personalised pieces
- Sale or clearance items marked final sale
- Gift cards
- Worn body jewellery, as above
How to start a return
Email hello@afrocuratedboutique.com within 30 days of delivery with your order number and which piece you would like to return, and a short note on why. We will reply with instructions and, for Canadian orders, a prepaid return label.
Please do not send anything back before contacting us, as we cannot guarantee unannounced returns will be received.
Refunds
Once your return arrives and has been checked, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days, though your bank or card issuer may take a little longer to show it.
Original shipping charges are refunded only where the item was faulty, damaged or sent in error.
Exchanges
Because most pieces are one of a kind or made in very small batches, the simplest route is usually a refund followed by a new order. If you would like a specific exchange, tell us in your first email and we will hold the piece for you where we can.
Faulty or damaged pieces
If something arrives damaged or develops a fault, contact us within 14 days of delivery with a photo. We will arrange a replacement, repair or full refund including shipping, at no cost to you. This does not affect your statutory rights under applicable Canadian consumer protection law.
Late or missing refunds
If you have not received a refund you are expecting, check with your bank or card issuer first, as processing times vary. If it still has not appeared, email us and we will chase it.
Who we are
[REGISTERED BUSINESS NAME], [BUSINESS ADDRESS]. Returns should only be sent to the address we give you when you start a return, which may differ from our studio address.
Get in touch if anything here is unclear - we would rather answer a question than have you guess.